Our Policies

Return and Refund Policy - 321 Sleep Furniture


At 321 Sleep Furniture, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we are here to help with our exchange policy. Please read the following guidelines to understand our return and refund policy:


Exchange Only for Size Issues: We only exchange if wrong size is shipped by us. 


Refunds: We do not provide refunds for any reason other than manufacturer defects or damages during shipping. In such cases, please contact us immediately upon receipt of the item, and we will arrange for a replacement as appropriate.


Store Credit: For items eligible for exchange due to size issues, we offer store credit in lieu of refunds. Store credit will be issued for the amount of the returned item(s), excluding any shipping fees or discounts applied. This credit can be used towards future purchases at 321 Sleep Furniture.


Order Cancellation - If an order is cancelled, there is a cancellation fee of 50% of the total order. We apologize for the inconvenience, our payment provider enforces fee when any payments are processed or cancelled. 


Time Limit for Exchanges: We accept exchanges within first week of delivery. Beyond this period, exchanges will not be accepted unless the product is deemed to have a manufacturing defect covered by warranty. Any items contains foam can not be exchanged due to legislation.


Exclusions: Please note that certain items may not be eligible for exchange, such as clearance or final sale items, customized or personalized products, or items damaged due to misuse or neglect.


Return Process: To initiate an exchange, please contact our customer service team at (the details can be found in our contact page). We will guide you through the return process and provide instructions on how to return the item(s) to us.


Return Shipping: Customers are responsible for the cost of return shipping unless the item is being returned due to a manufacturer defect or shipping damage. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.


Inspecting Returned Items: Upon receiving the returned item(s), our team will inspect them to ensure they meet our return eligibility criteria. If the items pass inspection, we will process the exchange or issue store credit accordingly.


Final Decision: 321 sleep reserves the right to make the final decision on all returns and exchanges.


By making a purchase with 321 Sleep Furniture, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. If you have any questions or concerns regarding our policy, please don't hesitate to contact us.


Thank you for choosing 321 Sleep Furniture. We appreciate your business!


Privacy Policy - 321 Sleep Furniture


At Anna's Furniture, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store. By using our website or providing us with your information, you consent to the terms of this Privacy Policy.


Information We Collect:


Personal Information: When you make a purchase or register for an account on our website, we may collect personal information such as your name, email address, shipping address, phone number, and payment details.


Browsing Information: We may also collect non-personal information such as your IP address, browser type, referring website, and pages visited to improve our website's functionality and user experience.


How We Use Your Information:


Order Processing: We use your personal information to process your orders, communicate with you regarding your purchases, and provide customer support.


Personalization: We may use your browsing information to personalize your shopping experience and display relevant products and promotions.


Marketing: With your consent, we may send you marketing communications about our products, promotions, and events. You can opt-out of receiving these communications at any time.


Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.


Information Sharing:


Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, or conducting marketing activities. These service providers are contractually obligated to protect your information and use it only for the purposes specified by Anna's Furniture.


Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.


Data Security:


We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.


Despite our efforts to secure your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.


Your Choices:


You have the right to access, update, or delete your personal information. You can do so by logging into your account or contacting us directly.


You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in the emails or contacting us.


Children's Privacy:


Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us immediately.


Changes to This Policy:


We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.


Contact Us:


If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [contact information].


321 sleep Terms of Service


Acceptance of Terms: By accessing or using 321 sleep website, purchasing our products, or engaging with our services in any way, you agree to be bound by these Terms. If you disagree with any part of the Terms, please refrain from using our services.


Use of Services: Our services include but are not limited to browsing our website, making purchases, and engaging with our customer support. You agree to use our services only for lawful purposes and in a manner consistent with these Terms and any applicable laws and regulations.


Product Information: We strive to provide accurate and up-to-date information regarding our products, including descriptions, prices, and availability. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.


Purchases: By placing an order through 321 Sleep Furniture, you are making an offer to purchase our products subject to these Terms. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.


Payment: Payment for purchases is required at the time of order placement. We accept various payment methods, and all transactions are processed securely. Prices are listed in the currency applicable to your location and may exclude taxes, shipping, and handling fees, which will be added to your total purchase price as applicable.


Shipping and Delivery: We aim to process and ship orders promptly, and we provide estimated delivery times for your convenience. However, actual delivery times may vary depending on factors beyond our control. We are not responsible for delays or damages caused by shipping carriers.


Returns and Refunds: We want you to be completely satisfied with your purchase from 321 Sleep Furniture. If you are not satisfied for any reason, please refer to our Returns and Refunds Policy, which outlines the procedures and conditions for returning products and receiving refunds.


Intellectual Property: All content included on the 321 sleep website, such as text, graphics, logos, images, and software, is the property of 321 sleep or its content suppliers and is protected by copyright, trademark, and other laws. You agree not to reproduce, modify, distribute, display, or transmit any content without our prior written consent.


Privacy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information when you use our services.


Changes to Terms: 321 sleep reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of any revised Terms constitutes your acceptance of the changes.


Contact Us: If you have any questions or concerns about these Terms or any aspect of our services, please don't hesitate to contact us.